Before Social Media came along, most businesses were open 9am-5pm. For retail stores, a typical day was 9am-9pm. Boy, how times have changed.
The hours a store or business is open may remain the same for some, but with the advent of Facebook & Twitter (along with other social sites), most are open 24/7. For instance, if you encounter bad customer service at a retail store, most tech savvy people will forgo asking for a manager’s name. They’ll simply head to the company’s Social Media outlet to voice their complaints or concerns. In a short matter of time, a representative will publicly address their issue and most likely, send an e-mail regarding possible solutions to the problem. It’s also handled without any regard to typical store hours.
Social Media continues to change the way we do business…and when. It leads one to ponder, will we ever rest again?